policies

our guarantee:

you'll love your bonnet or we'll replace it-- free. we stand behind each and every product we sell. this is our most important policy-- and the one that assures you that you'll be totally happy with your purchase.  if for some reason (right now, we can't think of any) you're not totally in LOVE with your UB2s, please drop us a note.  we love to talk!

(and now onto the mean stuff.  we're sorry for being so mean about our policies.  our lawyer made us do it.) 

returns & exchanges:

you can return or exchange your bonnet within 30 days, as long as all of the tags are still attached and the bonnet is unworn and unwashed. all returns MUST have an return authorization number, so please contact us before you send your bonnet back. refunds will not be issued for items sent back without an RMA.  please also note that most returns will be subject to a 20% restocking fee.  we do this because pulling, packing, shipping, re-stocking, and refunding payments takes time. shipping fees are not refunded or reimbursed. 

we are always happy to exchange sizes or patterns, and will re-ship your new choice (once per customer, please) free of charge.

refunds will be returned to the original credit card used within 30 days of refund approval, or you can request store credit.

of course, if we make an error with your order, then that's on us.  we'll do whatever we can to make you happy.

if your bonnet is damaged or defective, please contact us right away, we will take care of you at no cost.  every product we make is totally guaranteed!

we just ask... if you do need to return or exchange something, please be kind.  we're not a giant faceless corporation &  we really like it when people are nice to us. our mothers used to tell us that honey collects more bees than vinegar.  there's a little bitta truth in there.

copyright & trademark information:

the bonnet pattern, unique fabric combinations, all descriptive text, all images (except those supplied by others as part of the project), all slogans, trademarks and all other designs, images, words and materials copyrighted by ub2.  This work is part of a fine art project, and you may not reproduce the bonnet design except for individual, private, non-commercial use.  Reproduction of the bonnet design, the pattern combinations or any other part of this project without express written permission is not permitted.  you can use pictures on our site for informational purposes, but please give us credit when you do. the gist of this is: please play nice.  don't steal. karma is real!

use of images:

all of the images on our site are copyrighted.  some of them are held by UB2, but some belong to the independent artisans who help us with our amazing photography.  you're more than welcome to use our images to promote our products, but please, please, please give us credit for the photos you choose.

shipping:

we offer a wide range of shipping options so that you can be in control of how and when your UB2s arrive.  if you would like us to ship your items in some special way, just contact us.  we're here to help!

wholesale policies:

we have special policies that apply to our retailers.  if you have questions about anything wholesale, please apply for an account-- and we'll help out with whatever you need!